We are available by email to answer questions about the fit, style or availability of an item, to offer styling recommendations, to guide you through the shopping process or to just chat about life.

Home

Intentionally Blank 

<div id="isPasted">Get 1 point for every $1 you spend with us.<br><br style="box-sizing: border-box; border-style: solid; border-width: 0px; border-color: rgb(var(--border-color)); -webkit-font-smoothing: antialiased; margin-block: 0px !important;">Apply your points at checkout for discounts on your purchases! Here&apos;s how it works:</div><div>100 points = $10 off</div><div>200 points = $20 off</div><div>300 points = $30 off</div><div>400 points = $40 off</div><div>500 points = $50 off</div><p><br></p><div>Points expire after 365 days, cannot be combined with other discounts and require a minimum spend of $150.</div>

How do I redeem IB reward points?

Return Policy

Final Sale Policy

How to Return

I can sell on Poshmark?

Returns

How do I pronounce your brand's name?

Where are your shoes made?

The shoe I want is sold out– will you get more?

Pre-sale Policy

I bought a shoe, but later it's on sale, can you retro-discount me?

What materials do you use to create your shoes?

How do I know when my order is going to arrive?

I placed an order on your site, how long will it take? Where does it ship from?

How is the fit on your shoes?

May I use your pictures in my blog?

Do you have a physical store?

What forms of payment do you accept?

Is it safe to use my credit card with "INTENTIONALLY__________."?

DOMESTIC SHIPPING (WITHIN THE CONTINENTAL USA)

CUSTOMS

LOST OR STOLEN PACKAGES

Shipping

Welcome to the Rewards Portal

Do my points and redemptions expire?

How can I see how many points I have?

How do I earn IB Rewards?

How do I redeem my rewards points?

What happens to my IB Rewards if I return my purchase?

Rewards

How do I redeem IB reward points?Updated a month ago